Privacy Policy:

About our Privacy Policy

This Privacy Policy outlines how we manage personal information. It applies to any personal information you provide to us and any personal information we collect, use, disclose or handle about individuals from other sources.

Why we collect personal information

We collect personal information to offer, provide, manage and administer the many financial services and products we are involved in. These include but are not limited to: financial planning, risk insurances, finance broking, other forms of insurance services, salary packaging, Novated leasing, superannuation, accounting, taxation, estate planning and investment strategies.

If you would like more information on the services and products available please contact us.

We also collect personal information to be able to develop and identify products and services that may interest you, conducting market or customer satisfaction research, developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.

The usual type of personal information collected includes your name, postal or e-mail address, date of birth, financial details etc. We may also need to collect sensitive information about you in relation to life, general and workers compensation insurance, information about your membership of professional or trade associations, health information, sexual preferences and criminal record.

If you do not provide the information requested, we or those involved with the provision of the service or product, may not be able to provide the appropriate type or level of service or product.

We generally collect personal information directly from the relevant individual but in some cases we may collect it indirectly from a third party.


Who we disclose personal information to

We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality applies except where disclosure of personal information is with our client’s consent or compelled by law.

We disclose personal information to third parties who we believe are necessary to assist us in providing, managing and administering the services we provide and products we are involved in.

What we expect of you

When you provide us with personal information about other individuals, we rely on you to have made or make them aware that you will or may provide their information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.

If you collect, use, disclose or handle personal information on our behalf, or receive it from us, you and your representatives must meet the relevant requirements of the National Privacy Principles set out in the Privacy Act 1988 and only use and disclose it for the purposes we agreed to.
 

Security of your personal information

Your personal information may be stored in hard copy documents, as electronic data, or in our software or systems. We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. Some of the ways we achieve this are:

  • confidentiality requirements on our employees
  • policies on document storage security
  • security measures for access to our systems
  • only providing access once proper identification has been given
  • controlling access to our premises
  • website protection measures


Keeping information up to date and accessing it

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect, disclose or use it.

We will, on request, provide you with access to information we hold about you, unless there is an exception which applies. Things that may affect a right to access include:

  • access would pose a serious threat to the life or health of any individual;
  • access would have an unreasonable impact on the privacy of others
  • a frivolous or vexatious request
  • the information relates to commercially sensitive decision making process
  • access would be unlawful or denying access is required or authorised by law (e.g. we have a duty of confidentiality to our client’s and will not provide access to personal information about you if it will breach that duty)
  • access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, or negotiations with the individual
  • legal dispute resolution proceedings

If we don’t provide you with access, we will provide you with reasons for the refusal and inform you of any exceptions relied upon.


Opting out of receiving marketing information etc.

If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by notifying us. 


Dealing with us Anonymously

Where lawful and practicable to do so you can deal with us anonymously e.g. general inquiries about the services we can offer you.

 
How to contact us

If you wish to gain access to your personal information, or you have any query on how your personal information is collected or used, or any other matter relating to our Privacy Policy you can contact us through any of the mediums below:

Phone: 1300 491 141
Fax: 1300 630 057
Email: admin@faa.net.au
Web Form: Click Here
In Person: Head Office
               3/48 – 50 Sugar Rd
               Maroochydore, QLD 4558

For more information on privacy see the Privacy Commissioner’s website http://www.privacy.gov.au/.