Angela and I would like to thank you very much for the work you have done in the back ground in both getting us the best possible rates on our new investment mortgage and working within our tight timelines so we could have peace of mind of our upcoming family holiday.
Your professionalism has been outstanding throughout the process with always keeping us in the loop and showing us a bit of tough love when we needed it!!!I You are a fantastic asset for team FAA and we look forward to working with you again in the new year.
You can safely say you have pulled off a Christmas miracle for the Foster!! Have a very Merry Christmas Alyssa and have a wonder New Year.
Vicki was extremely polite and helpful. Everything was explained to me very well. The level of professionalism but also the polite and approachable nature of the staff within the company I can’t fault the service at all. I will be recommending FAA to my friends and colleagues.
Thanks so much for typing up Peter’s summary of Tuesday’s meeting.
I thoroughly enjoyed speaking to Peter and I appreciate the summary. I made my own when I got home and have started the CASH FLOW suggestions that he made and advised the family of such and they are keen to get on board. I will continue to use the KISS principle as it works!! (Like finance for dummies…and I am definitely one of those).
He also got me thinking about a range of things that I had previously put aside as too difficult, too complicated, requiring too much finance etc. This has been helpful too.
Anyhow, I am truly grateful for Peter’s time and energy and insights. I hope he continues to do well and I will definitely speak well of him to others and the services you provide.
I may well be in touch again in the future. I hope he continues to do well, he has a very positive, personable and supportive manner and listens well which is a highly relevant and appropriate skillset for someone in his field of work. Thanks so much.
Alyssa, You are a legend and obviously need a HUGE payrise. Have a fantastic weekend and thank you so much for all your help. Did I mention how awesome you and your team are???
Kayla is a breath of fresh air, she is always bubbly, is attentive and listens to what I have to say, while also providing feedback. She follows up on any actions. Kayla is an asset to the team.
We were very appreciative of Deans’ time and his ability to provide clear, easy to understand advice. Dean has always been very professional and easy to talk to. The appointment was very helpful.
Alyssa has worked with us on our investment property and we are just finalising the purchase of our first home all with her help. I do appreciate that this has been a team effort and that FAA staff apart from Alyssa have been involved, namely Romi, Shannice, Pete and the Superannuation Team. However, Alyssa has been our go-to person and our first point of contact for anything to do with lending. She has walked us through all the fine details and answered all our stupid questions and she has had my back all the way through.
I really do appreciate the FAA team effort but it has been great having Alyssa and Shannice to build good strong relationships, with.
When I walk through the door of my forever home it will be because of the hard work behind the scenes by a legion of FAA staff however it will be Alyssa and Shannice I will be sending pictures too.
I cannot thank Alyssa enough for all her patience and hard work on our behalf.
Naturally, I would give Alyssa 10/10.
Many thanks for doing our tax for us and thanks for picking up that the depreciation schedule hadn’t been done. You are a dead set legend!
This morning I dropped off the keys to our property that we have been renting through FAA (26 Laurina Way, Peregian Springs) and once again, although we have only been dealing with your company for a short time, the level of friendly, professional, efficient service has been second to none.
My partner Jo and I, have dealt with many Real Estate companies (both as Property Owners and Tenants) and we both agree that the level of service we have received from your Property Management team, especially Kayla, has been the best we have received EVER!!!
All we can say really is a HUGE THANK YOU and to say that your service has not gone unnoticed and is really appreciated.
We would definitely recommend FAA to both Property Owners and Tenants alike. Thanks again.
Thanks again for everything Vicki!
You have made this process so easy for me and I apologise for asking so many questions! You have been a pleasure to deal with!
Thank you for your perseverance and extensive support in resolving our disappointment with Suncorp in recent months.
We are truly grateful. Your support and confidence while we were disillusioned (worried!!!) has been invaluable.
Thanks so much for all your work on our tax returns. We feel the results have been well worth it. Very happy.
The dedicated staff at FAA make everything so much easier and you carry all our frustrations with paperwork for us. We appreciate what you do.
I would like to take this opportunity to thank one of your staff members for their kind help during my transition from one employment to another.
Vicki has always been so helpful and obliging to assist in whatever I have requested from her. I felt no question was not answered in a very professional manner even if it was minor.
We have been more than happy to allow you “full control”! We are more than happy with your service. And along the way we have actually learned a thing or two!! Haha.
You have helped us into a better understanding of our financial future. Thank you so much for taking the pain away! I have a colleague who is interested in advice to plan for retirement in a couple of years and have passed on your details.
My thanks to Dean and the team at FAA. Without their guidance and assistance I would not be in such a positive financial position. They have certainly put me on the road to success. Thank you all.
Thanks for all your help! I’ll look forward to reviewing in twelve months’ time.
Please accept my compliments on your diligence, patience and super awesome support to ensure my insurance needs were fully understood and addressed.
I have been super impressed with everyone at FAA with the level of service from everyone, it has been nothing short of magnificent and I am thrilled with how everyone is so helpful.
I value the role you play in being our voice in situations like this and I understand the discretion that needs to be used. It’s never easy. Thanks for everything you do. Thanks Kayla.
Many thanks for the time you spent with us yesterday. It was greatly appreciated and very informative. We certainly feel very comfortable with our decision now, so it was certainly a worthwhile experience for us both.
John, I would like to take this opportunity to thank you for the wonderful support you have provided me over the years with all my dealings at FAA. I am certainly not a big player in the financial world, however you have always treated me with respect and recognised every aspect of my needs and challenges.
Your personal attitude to business and how you deal with your clients is second to none, which has always made me feel confident that you continue to have my best interests at heart well before your own. I would also like to extend my gratitude to Rhonda Sunderland for her ongoing professional and respectful responses on all occasions.
I continue to recommend FAA to anyone who is considering financial guidance, as while you certainly deliver in all areas of financial advice it is your ethical and personal considerations that stand out to me. I would like you to know how much I have really appreciated your respect and considerations of support to assist me in my financial concerns over the years and that your personal effort is second to none.
The Team is very patient and persistent. We are so NOT savvy in all things financial and it is good to find a team we can trust.
Thankyou so much, you were very helpful & I appreciate the advice to make next year easier. See u then.
Alyssa, just wanted to say thank you for working so hard and professionally with our SMSF lend: you are a credit to FAA and looking forward to doing more down the track.
I would rate your team as 10/10 on all measures. You would be aware that I already recommend your services to others. I also look forward to a continuing relationship. Thank you for your patience during the drawn out process.
Thanks again for all your assistance with the lease and purchasing of this new vehicle. Much appreciated.
Be assured, during this process I’ve had a number of staff asking me about how the leasing works and I continually recommend they take up a free appointment with FAA to discuss how it can work for them.
Wow!! That is good news and a great relief. Can’t thank you enough for taking the reigns on this, I have no doubt that if it wasn’t for you looking after our application we would have missed out on this purchase. Thanks again!
Can I just say, both Sheridan and I appreciated your understanding of our situation and the support and guidance you provided. You were always professional and empathetic towards us and our needs. It is difficult to find someone in this industry that you can truly trust and you managed to that in a reasonably short amount of time. It is a such confusing industry with even more complex products and difficult decisions to be made, you also managed to ‘dumb’ it all down for us so that we could make the right decision for us based on our circumstances.
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