Thank you for everything you do, Eden, and most importantly – your perseverance. I know we are not the easiest customers to work with considering how many times you have to follow up on things with us and you are handling it all exceptionally well. Thank you again.
Thank you once again for your tireless efforts and determination in directing and guiding this matter though to its successful conclusion. I congratulate and commend you for your professionalism and expertise, both of which contributed to smoothing out the rough patches in the process.
With kind regards and much appreciation,
Thanks very much for your time and trouble and no doubt we will see you again at our next catch up meeting at FAA.
Oh, Kate said you were lovely to deal with when we last spoke to her so thanks again for looking after our daughter’s tax so far away from home.
It was great to meet Ricki who was very professional.
Always a pleasure working with FAA staff!
Thank you, thank you, thank you.
You went above and beyond to make this happen in one week and we can’t thank you enough!
Thank you for doing a fantastic job & keeping us updated! The whole process was so smooth!! The house looks absolutely amazing! Finished to perfection. It is such a pleasure to work with a professional team.
Once again my sincere and heartfelt thanks and appreciation for your call this morning.
Not only did it allay my concerns about the financial viability of my SMSF enterprise, but it also boosted my confidence and trust in you and FAA. Your interest, care and compassion was much appreciated – the human-touch. It made me feel like a member of a family, and not merely a business-interest.
I have signed this, and I want you to know that it is because of you and your service that I can approve this increase. Thanks for everything you do for us, it is certainly appreciated
Throughout the process of changing to a SMSF and buying an investment property, FAA was with us every step of the way and which made this transition effortlessly the team at FAA could not have been more helpful from the beginning to the end I feel this is one of the best decision Amanda and I have made which could not have been done without Team FAA.
Thanks for the congratulations and thanks FAA for your dedication to helping us build our second investment property, we are both extremely pleased with where we are at after only 2 years since originally meeting John in July 2018, our view on finance and retirement potential has certainly been focused by working closely with all the staff at FAA.
We are extremely happy that we have tenants moving in next week to Palmview, thanks heaps Kayla for your dedication to our property management needs!
I really appreciate all the insight you provided me with and you made it so easy to talk to. Thanks again.
Thank you for the management of our properties. A job well done by yourself and the team.
FAA Property has been our Property Managers since June 2018 when our Dwyer Quality Homes Display Home transferred across to us from their supervision, and we could not be happier with their service.
Over that time we have relied on the guidance and expertise of FAA Property for our investment and they have never disappointed us.
More importantly we have relied on the skills, interpersonal connections and shared interest in our Property with one of FAA’s key players, Kayla.
When our home was severely impacted by a major storm in December 2019, and over $26,000.00 damage occurred, Kayla was our coordinator. She built partnerships with assessors, building supervisors, tradies and our tenant to ensure a seamless completion of the challenges presented. She organised entry and access times with all parties concerned and made sure no toes were trodden on. She also maintained a regular and open channel of communication with us and we were always kept in the picture.
That repair process has now been completed and to realise that such major upheavals have been seen to,with limited stress on us, is a compliment to this remarkable representative. I know of others who deal with Kayla and their opinion is the same, unwavering warmth, a genuine connection and someone in this crazy world that gives you an assurance and sees it through.
FAA and Kayla, we thank you for all you do and all you’ve done!
Shannice, I am so happy to get all my estate in order and the service I received from your company and yourself have been fantastic and hassle free. Thank you.
Thank you Michael and Rhonda, we feel extremely confident and grateful that we have the A -Team at FAA looking after us!
Thanks Kayla! You really have been the best agent I have had.. I am sorry to leave, but I will be back down with family and support that I need for myself and the three children. Thank you for being great.
I’m sure I will get to message you this week, but if time runs short, thank you for all the hard work you’ve put into our account. It’s so nice to work with someone professional who does what they say they will do. I hope you have a fantastic break and I wish you and your family a very Merry Christmas. Here’s to an amazing 2020!
I was great speaking with you. Thank you for the interview information and for being so helpful to me today.
I’ll be happy to sing FAA’s praises to my colleagues.
Angela and I would like to thank you very much for the work you have done in the back ground in both getting us the best possible rates on our new investment mortgage and working within our tight timelines so we could have peace of mind of our upcoming family holiday.
Your professionalism has been outstanding throughout the process with always keeping us in the loop and showing us a bit of tough love when we needed it!!!I You are a fantastic asset for team FAA and we look forward to working with you again in the new year.
You can safely say you have pulled off a Christmas miracle for the Foster!! Have a very Merry Christmas Alyssa and have a wonder New Year.
Vicki was extremely polite and helpful. Everything was explained to me very well. The level of professionalism but also the polite and approachable nature of the staff within the company I can’t fault the service at all. I will be recommending FAA to my friends and colleagues.
Thanks so much for typing up Peter’s summary of Tuesday’s meeting.
I thoroughly enjoyed speaking to Peter and I appreciate the summary. I made my own when I got home and have started the CASH FLOW suggestions that he made and advised the family of such and they are keen to get on board. I will continue to use the KISS principle as it works!! (Like finance for dummies…and I am definitely one of those).
He also got me thinking about a range of things that I had previously put aside as too difficult, too complicated, requiring too much finance etc. This has been helpful too.
Anyhow, I am truly grateful for Peter’s time and energy and insights. I hope he continues to do well and I will definitely speak well of him to others and the services you provide.
I may well be in touch again in the future. I hope he continues to do well, he has a very positive, personable and supportive manner and listens well which is a highly relevant and appropriate skillset for someone in his field of work. Thanks so much.
Alyssa, You are a legend and obviously need a HUGE payrise. Have a fantastic weekend and thank you so much for all your help. Did I mention how awesome you and your team are???
Kayla is a breath of fresh air, she is always bubbly, is attentive and listens to what I have to say, while also providing feedback. She follows up on any actions. Kayla is an asset to the team.
Alyssa has worked with us on our investment property and we are just finalising the purchase of our first home all with her help. I do appreciate that this has been a team effort and that FAA staff apart from Alyssa have been involved, namely Romi, Shannice, Pete and the Superannuation Team. However, Alyssa has been our go-to person and our first point of contact for anything to do with lending. She has walked us through all the fine details and answered all our stupid questions and she has had my back all the way through.
I really do appreciate the FAA team effort but it has been great having Alyssa and Shannice to build good strong relationships, with.
When I walk through the door of my forever home it will be because of the hard work behind the scenes by a legion of FAA staff however it will be Alyssa and Shannice I will be sending pictures too.
I cannot thank Alyssa enough for all her patience and hard work on our behalf.
Naturally, I would give Alyssa 10/10.
Many thanks for doing our tax for us and thanks for picking up that the depreciation schedule hadn’t been done. You are a dead set legend!
Our tax returns were paid today – thanks again for efficient work – see you next year.
Many thanks Shannice for sending this summary through, and thanks so much, Peter, for all your time, care and help that you gave Mel and I on Friday.
We’re very excited to be starting to understand our finances better, and to feel like we can start to steer things in the right direction. We’re so grateful, thank you.
Hello Ciara, you have been most patient with us, and I do thank you.
I would like to recommend you for the yearly FAA award for the greatest act of patience in the face of intense procrastination.
Thank you for everything you have done to make it all so easy for us.
I have recently had dealings with Kayla and the Rentals team during and towards the end of an Investment Property build.
Kayla is a friendly, knowledgeable and professional person. Her advice, knowledge and experience has given me a lot of confidence in making good decisions with all things related to Property Rentals and Management.
I have also dealt with her colleague Zoe when viewing the property build upon completion. She displayed much courtesy, knowledge and professionalism, and was happy to give her time generously and answered any questions at the viewing.
I would definitely recommend the FAA Rentals team for anyone who is looking for a hassle-free Property Management service.
Many thanks Ladies, and I do look forward to our future business dealings.
Thank you so much – it has been an absolute pleasure working with you on Pinkwood. Stephen and I often acknowledge the fact that, while others do this themselves, it simply wouldn’t happen for us if we did not engage FAA to advise, guide and more importantly push us through the process.
Thanks to the whole team – and look forward to the next steps of our Excelsior Plan.
We have been using FAA services for 3 years and have found all their staff to be helpful and definitely have our best interests in mind when developing strategies and providing advice. We have purchased a home in our super and have found the whole process to be seamless and without any hassles. Communication was great and good reliable tenants have been found very quickly.
We appreciate your efforts in getting a tenant into our new property so quickly! Thanks so much.
Last year we weren’t sure of what direction we were going and couldn’t get the answers or help we needed. Then we came to FAA, and since working with FAA we have setup a Self-Managed Super Fund and settled on an investment property, achieving more than we thought we would be able to and it has changed our ability to retire comfortably.
Just wanted to say a really big thank you for all the support and help that you all gave during the purchasing of our property, you have all been really patient while we struggled at times to get all the documents together and signed. We can’t thank you all enough.
Thanks so much for your professionalism Shannice.
Awesome! Thank you so much for your hard work Jasmine. You have made the transition so much easier.
I greatly appreciate your understanding, patience and professionalism. I am so glad to know that your services exist! If I ever encounter someone who has the opportunity to package their salary, I will be sure to let them know of FAA.
This morning I dropped off the keys to our property that we have been renting through FAA (26 Laurina Way, Peregian Springs) and once again, although we have only been dealing with your company for a short time, the level of friendly, professional, efficient service has been second to none.
My partner Jo and I, have dealt with many Real Estate companies (both as Property Owners and Tenants) and we both agree that the level of service we have received from your Property Management team, especially Kayla, has been the best we have received EVER!!!
All we can say really is a HUGE THANK YOU and to say that your service has not gone unnoticed and is really appreciated.
We would definitely recommend FAA to both Property Owners and Tenants alike. Thanks again.
Thanks again for everything Vicki!
You have made this process so easy for me and I apologise for asking so many questions! You have been a pleasure to deal with!
Thank you for your perseverance and extensive support in resolving our disappointment with Suncorp in recent months.
We are truly grateful. Your support and confidence while we were disillusioned (worried!!!) has been invaluable.
Thanks so much for all your work on our tax returns. We feel the results have been well worth it. Very happy.
The dedicated staff at FAA make everything so much easier and you carry all our frustrations with paperwork for us. We appreciate what you do.
I would like to take this opportunity to thank one of your staff members for their kind help during my transition from one employment to another.
Vicki has always been so helpful and obliging to assist in whatever I have requested from her. I felt no question was not answered in a very professional manner even if it was minor.
We have been more than happy to allow you “full control”! We are more than happy with your service. And along the way we have actually learned a thing or two!! Haha.
You have helped us into a better understanding of our financial future. Thank you so much for taking the pain away! I have a colleague who is interested in advice to plan for retirement in a couple of years and have passed on your details.
My thanks to Dean and the team at FAA. Without their guidance and assistance I would not be in such a positive financial position. They have certainly put me on the road to success. Thank you all.
Thanks for all your help! I’ll look forward to reviewing in twelve months’ time.
Please accept my compliments on your diligence, patience and super awesome support to ensure my insurance needs were fully understood and addressed.
2 years ago we weren’t happy about our credit card debits and high mortgage, then we came to FAA and completed a general review of our financial position, cash flow analysis and have setup a Self-Managed Super Fund. Since working with FAA we now have no credit card debt, paid down $60,000 off our mortgage and have two investment properties, achieving more than we thought we would be able to and it has changed our ability to retire comfortable.
I have been super impressed with everyone at FAA with the level of service from everyone, it has been nothing short of magnificent and I am thrilled with how everyone is so helpful.
I was referred to FAA by my brother. I approached FAA as a middle aged female, working full time, and suffered some financial set backs due to property settlements. FAA invested their time in me listening to where I was at, my current goals and future desires. I had a plan set for me that I was working towards but unfortunately experienced another financial setback and yet another property settlement. FAA came to my rescue helping negotiate on my behalf (where appropriate) when the circumstances became too heavy a burden to me. They also helped me come up with a plan to help me into my future though the circumstances looked bleak. I felt I could endure the now knowing the plan I had running in the background for my retirement was there. FAA are responsive to questions and provide guidance to help empower you to make well informed financial decisions. I recommend FAA wholeheartedly and trust in their people and services.
Indy was very helpful.
She provided me the support needed to work through my tax return and offered viable and suitable alternatives on the next steps.
I would highly recommend Financial Advisers Australia as they are friendly, speak normal and not in financial jargon like most other services do. Lots of services available, lots of info that “stacks up”, reasonable fees and works at your chosen pace.
We were allocated Indiah Millard, and from the outset, we consider ourselves very fortunate. Indy is knowledgeable, approachable, professional and articulate. However, what really set her apart and has become invaluable to us is her customer service. Nothing was too much trouble for Indy, and she has helped us navigate these uncertain times. She has a quality many have forgotten : to listen to your customer, to understand their issues and help them.
I realise that our business is not a multi million dollar operation. However she has never treated us as an afterthought, and is a source that we rely on. When we do become a business with much larger revenue, we will remember Indy as the contact we will use for our financial needs. Indy should be commended on her professionalism and service at all times, and especially in this time of COVID.
Peter was fantastic to speak with – he was very explanative and laid things out very simply and easy to understand.
He gave me lots of info as well as some basic financial education which was great.
Speaking with Peter reassured me that we are on the right track with continuing to pay off our personal debt and won’t be rushing in to a mortgage until we can pay some of the debt down.
A year ago we were unhappy with the way we managed our money, then we came to FAA and started with some help to manage our money. Since working with FAA we now have an Investment Property, a Self-Managed Super Fund and are managing our finances better, achieving more than we thought we would be able to and it has changed our ability to retire comfortably.
Just want to say thanks for your advice the other day regarding novated leasing. We would probably paid for all those extras not knowing. This quote from Toyota looks good to me, it has none of those added extras that remserv put in and the interest rate looks much better! Thanks for recommending them!
Great news, Amy. I’d like to thank you personally for all your professionalism and courtesy….and also for your incredible patience with the amount of time it took me to return every little bit of our documentation!
Thanks so much for everything, we have both enjoyed the process.
Outstanding service professional & friendly.
From start to finish FAA property has been flawless, I’m recently separated looking for a suitable place for my children and I, upon an inspection I met Kayla the agent, I put my application through and got the place.
Kayla is an absolute delight to work with. Friendly, professional nothing is a problem all. Emails and correspondence and requests are returned in a timely manner.
Moving house is hard at the best of times especially having to go through all the hurdles of getting a new place it can be stressful. But I can honestly say this process has been extremely easy.
Thank you so much I absolutely would recommend FAA property to anyone looking for a new property to rent!
Todd and I would like to thank you for everything you have done for our home loan. We knew it wasn’t going to be the easiest loan due to our circumstances however, you with John’s assistance made it like a breeze.
You were always there when I had questions and kept me calm when I was becoming stressed. You explained things to me in ways I could actually understand so for that we will be forever grateful!
Thanks again Romi!
Alyssa, I cannot thank you enough for all you have done for Dave and I with the investment house and then along with Romi helping us to achieve our dream with our own home in Tin Can Bay.
You were so wonderful to work with. Have a lovely break and thank you for all your hard work on our behalf in 2019.
Thank you Chloe and the FAA Team, we are extremely happy with this SMSF investment property and all the assistance we have received through out the year.
We hope you all have a very Merry Christmas and a Happy New Year.
I value the role you play in being our voice in situations like this and I understand the discretion that needs to be used. It’s never easy. Thanks for everything you do. Thanks Kayla.
Many thanks for the time you spent with us yesterday. It was greatly appreciated and very informative. We certainly feel very comfortable with our decision now, so it was certainly a worthwhile experience for us both.
John, I would like to take this opportunity to thank you for the wonderful support you have provided me over the years with all my dealings at FAA. I am certainly not a big player in the financial world, however you have always treated me with respect and recognised every aspect of my needs and challenges.
Your personal attitude to business and how you deal with your clients is second to none, which has always made me feel confident that you continue to have my best interests at heart well before your own. I would also like to extend my gratitude to Rhonda Sunderland for her ongoing professional and respectful responses on all occasions.
I continue to recommend FAA to anyone who is considering financial guidance, as while you certainly deliver in all areas of financial advice it is your ethical and personal considerations that stand out to me. I would like you to know how much I have really appreciated your respect and considerations of support to assist me in my financial concerns over the years and that your personal effort is second to none.
The Team is very patient and persistent. We are so NOT savvy in all things financial and it is good to find a team we can trust.
Thankyou so much, you were very helpful & I appreciate the advice to make next year easier. See u then.
Alyssa, just wanted to say thank you for working so hard and professionally with our SMSF lend: you are a credit to FAA and looking forward to doing more down the track.
I would rate your team as 10/10 on all measures. You would be aware that I already recommend your services to others. I also look forward to a continuing relationship. Thank you for your patience during the drawn out process.
Thanks again for all your assistance with the lease and purchasing of this new vehicle. Much appreciated.
Be assured, during this process I’ve had a number of staff asking me about how the leasing works and I continually recommend they take up a free appointment with FAA to discuss how it can work for them.
Wow!! That is good news and a great relief. Can’t thank you enough for taking the reigns on this, I have no doubt that if it wasn’t for you looking after our application we would have missed out on this purchase. Thanks again!
Can I just say, both Sheridan and I appreciated your understanding of our situation and the support and guidance you provided. You were always professional and empathetic towards us and our needs. It is difficult to find someone in this industry that you can truly trust and you managed to that in a reasonably short amount of time. It is a such confusing industry with even more complex products and difficult decisions to be made, you also managed to ‘dumb’ it all down for us so that we could make the right decision for us based on our circumstances.
We were very appreciative of Deans’ time and his ability to provide clear, easy to understand advice. Dean has always been very professional and easy to talk to. The appointment was very helpful.
What do you think about FAA?
We are always wanting to hear from our clients about their experience with us.
If you would like to provide us with your feedback, click the button below for our Client Satisfaction Survey.
We look forward to hearing from you.